Shortly after Queensgate Investments bought the 906 Bedroom Holiday Inn Kensington Forum, the 5^th largest hotel in London, Tierneys was appointed as Managed Service Provider, for the IT Networks, Systems and Services there.

“Their vast experience within the hospitality sector was extremely beneficial, from the outset, as many of our systems and databases had to be extracted from previously owned group policies, located off-site, then rebuilt and hosted locally in-house. These processes were managed extremely professionally and seamlessly as has the ongoing day-to-day management of our whole IT directive. Their commitment to high levels of Customer Service shines through in all their team members that we have dealt with. 

We have been a customer of Tierney’s for the last 10 years, the team are always willing to go the extra mile for our hotel and our guests. Our Point of Sale Solution is the renowned NCR Aloha – It’s a seamless and necessary tool for the efficient running of our business, the POS platform is easy to navigate, and the detailed reporting it offers Management is invaluable and something we refer to on a daily basis. Tierney’s support our Aloha System and the maintenance of all our IT Systems and they frequently assist us with last minute requests and queries, helping us give our guests the highest level of service they deserve. I would have no hesitation in recommending other companies to use Tierney’s as their chosen IT Supplier.

Tierney’s have been our chosen IT Supplier for almost 3 years and in this time whether it’s the engineer onsite installing new PC’s, the sales or support team on the phone or their POS Team conducting F&B Aloha training, the team from Tierney’s are dedicated to our business. They recently upgraded the guest network infrastructure to provide a fully managed and seamless roaming W-Fi experience for our guests, this was a complicated project but as always they showed dedication and professionalism in the job. Our Aloha POS System has been in place since the beginning of 2017 and since we have seen significant increases in our bottom line with our guests benefiting from quicker wait times. Aloha is an easy to use system and our staff love how easily and quickly they can take orders, change menus or run operational reports. Tierney’s are held with high regard by the staff and management in Johnstown Estate and we welcome the opportunity to recommend Tierney’s to other hoteliers.