Now Hiring - IT Field Service Engineers - NATIONWIDE

Tierney’s provide a trusted and reputable range of IT Solutions, Support and Consultancy Services to the International Hotel, Restaurant and Leisure Industry across the Ireland and the UK. Our commitment within the Hospitality Sector brings cutting edge solutions to our customers from leading partners around the globe enabling our clients to gain the maximum from their IT investment helping them achieve their specific needs.

We are currently recruiting for experienced IT Field Service Engineers in Ireland  for our fast-growing customer services division. This role may span one or more areas of expertise; this will depend on the candidate’s ability to learn and absorb complex technologies.​

As an IT Field Service Engineer, you will:

• Provide onsite support to our nationwide customer base
• Develop and build positive and professional relationships with our customer.
• Liaise with other engineer’s/technicians and customers
• Diagnose/troubleshoot software, hardware, and network issues at customer sites.
• Install/Configure servers, computer equipment & peripherals
• Deal with Customers issues effectively and efficiently, while ensuring a high level of customer satisfaction with the services that we offer
• Communicate regularly with the dispatcher regarding on site visits
• Update the ticketing system after each call

To be considered as an IT Field Service Engineer, you will need:

• A proven third level qualification in an IT related discipline. The minimum qualification is that of CompTIA, but those with higher qualifications, up to and including degree level should also apply, as this role is used to advance suitable candidates’ careers
• Have experience and a proven track record in a similar customer facing role in the IT sector.
• POS experience is an advantage
• Proficient in Microsoft Desktop OS (domain environment), desktop application related configurations, troubleshooting etc.
• Strong problem solving skills, ability to visualise a problem or situation and think abstractly to find a resolution
• Excellent communication skills are important, especially being fluent in speaking and writing English
• Hold a full, clean Irish/EU driving license
• Be available to work out of hours – evenings and weekends on a rostered basis

What are the benefits?

• Company vehicle
• Fuel Card
• Laptop
• Mobile phone
• 23 days’ annual leave plus public holidays.
• 37.5 hour working week
• Training and excellent career progression prospects
• Access to Employee Assistance Programme
• Support to gain certifications
• Opportunity to develop your career with an innovative business.

To apply for the role of IT Field Service Engineer, please send your CV to kshannon@tierneys.ie

Now Hiring - HELPDESK TECHNICIAN - Level 1

We are currently recruiting for a full time Level 1 Help Desk Technician for our fast-growing
customer services division. This role may span one or more areas of expertise; this will depend on the
candidate’s ability to learn and absorb complex technologies.

Successful candidate’s duties will include:
• Working closely with our dedicated customer support team to deliver support and solutions
to our client base.
• Diagnosing hardware and software faults
• Liaising with customers, suppliers and colleagues to resolve issues effectively & efficiently
• Installing and configuring computer systems remotely, by remote connections to the
customer network via secure connections, or sometimes instructing customers over the
telephone.
• Providing back up support for software (Email setup and troubleshooting etc.)
• Coordinating with third parties providing services to our customer base.
• Provide timely and regular updates to customers on progress
• Documenting work completed and any outstanding actions.

Desired candidate’s skills and experience:
• Graduate caliber in IT desirable or certification in relevant industry field such as CompTIA
• Working knowledge of MS products
• Experience in IT Administration role an advantage
• Excellent communication and interpersonal skills
• A flexible and positive attitude to work
• MS qualification would be an advantage, but not essential as ongoing training will be
provided.

What benefits will you get in return from the Company?
• Excellent salary
• 37.5 hour working week
• Great career progression prospects
• Support to gain certifications.
• 23 days’ annual leave plus public holidays
• Opportunity to work with a fantastic team!
• Company events
• On site parking

To apply for the role of Level 1 Helpdesk Technician, please send your CV to kshannon@tierneys.ie