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Working at Tierney's

Tierney’s are well regarded as the leading independent IT Solutions provider to the Hospitality Industry, with over 28 years’ experience, we provide the complete range of IT products, support and consultancy services across Ireland and the UK.

Our dynamic environment and exceptional team combine to make Tierney’s the right choice for your career. Watch the video to be inspired!

Tierney’s Office Automation Ltd. is an equal opportunities employer, we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

Now Hiring - IT Field Service Engineer - Munster Region

Reporting to our Head of Technical Services we are currently recruiting an IT Field Service Engineer to enhance our current team covering the covering the Munster Region.

As an IT Field Service Engineer, you will:

Provide onsite support to our nationwide customer base. There might also be some requirement to travel to the UK from time to time with the needs for some overnight stays.
Liaise with other engineer’s/technicians and customers.
Diagnose/troubleshoot software, hardware, and network issues at customer sites.
Install/Configure servers, computer equipment & peripherals.
Deal with Customers issues effectively and efficiently, while ensuring a high level of customer satisfaction with the services that we offer.

To be considered as an IT Field Service Engineer, you will need:

A proven third level qualification in an IT related discipline. The minimum qualification is that of CompTIA, but those with higher qualifications, up to and including degree level should also apply, as this role is used to advance suitable candidates’ careers.
Have experience and a proven track record in a similar customer facing role in the IT sector.
Excellent communication skills are important, especially being fluent in speaking and writing English.
Hold a full, clean Irish driving license.

What are the benefits?

Training and excellent career progression prospects.
Support to gain certifications.
Develop your career with an innovative business.
23 days’ annual leave plus bank holidays.
Company vehicle and fuel card.
Company laptop and mobile phone.
You will be required to work 37.5 hours per week from 9am to 5.30pm Monday to Friday, though occasional out of hours work may be required.
Once settled into the role you will join our on-call emergency support rota, for which you will be compensated.

To apply for the role of IT Field Service Engineer, please send your CV to kshannon@tierneys.ie

Now Hiring - Level 1 Helpdesk Technician

We are currently recruiting for a full time Mid Level position for our Ennis Head Office. Required for our fast-growing customer services division and reporting to the Call Customer Support Manager. This role may span one or more areas of expertise; this will depend on the candidate’s ability to learn and absorb complex technologies.

Successful candidate’s duties will include:

Working closely with our dedicated customer support desk to deliver support and solutions to our client base.
Liaising with clients, suppliers and staff members to resolve issues effectively & efficiently.
Diagnosing hardware and software faults, solve technical applications problems, or install and configure computer systems remotely, by remote connections to the customer network via secure connections, or sometimes instructing customers over the telephone.
Providing back up support for software (Email setup and troubleshooting etc.).
Coordinate with third parties providing services to our client base.
Light Shift Hours

Desired candidate’s skills and experience:

Graduate caliber – 3rd Level or equivalent IT Qualification
Working knowledge of MS products
Experience in IT Administration role an advantage
Strong troubleshooting and problem-solving skills
Some support / repair knowledge of computer equipment & peripherals would be an advantage
Excellent communication and interpersonal skills
A flexible and positive attitude to work
Demonstrable passion for computers and IT
MS qualification would be an advantage, but not essential as ongoing training will be provided.

What benefits will you get from the Company?

Competitive salary
Flexible working arrangements.
Great career progression prospects
Support to gain further certification/ qualification.
23 days’ annual leave plus public holidays
Opportunity to work with a fantastic team!

To apply for the role of Level 1 Helpdesk Technician, please send your CV to kshannon@tierneys.ie

Now Hiring - TECHNICAL OPERATIONS TECHNICIAN

Tierney’s are well regarded as the leading independent IT Solutions provider to the Hospitality Industry, with nearly 30 years’ experience, we provide the complete range of IT products, support, and consultancy services across Ireland.

We are currently recruiting for a Technical Operations Technician to join our growing team. This is an entry level role which requires a highly motivated and curious individual who is willing to learn a wide span of new tasks.

What are the key responsibilities of the role?

Assist the Prep Team Leader and maintain the cloud services.
Assist the Prep Team Leader in the monitoring of backups.
Maintain and adhere to finely-tuned processes laid out by the Service Manager.
You will be required to assist with projects related to the Prep Team such as Server builds, PC rollouts, and Cloud Services like Office 365, Datto, ESET PROTECT, SpamTitan and Cloudberry using Remote Deployment Tools such as PDQ Deploy/Inventory & Datto.
Assist in the pre-stage configuration and security controls of Backup Software, NAS’s, and WatchGuard Firewalls.
Deliver a high standard of performance and attention to detail.
Contribute to continuously improve our system and processes.
Liaising with other engineers, technicians, and customers.
Installing and troubleshooting Software & Hardware.
Dealing with customer issues effectively and efficiently.
Ensure a high level of customer satisfaction with the services that we offer
Keeping databases and documentation up to date at all times.
Keeping workshop area clean, tidy and organized
Any other issues that may arise from time to time.

What skills/experience do you require for the role?