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Working at Tierney's
Tierney’s are well regarded as the leading independent IT Solutions provider to the Hospitality Industry, with over 25 years’ experience, we provide the complete range of IT products, support and consultancy services across Ireland.
Our dynamic environment and exceptional team combine to make Tierney’s the right choice for your career. Watch the video to be inspired!
IT Helpdesk Support Technician - Ennis
Job Description
We are currently recruiting for a full time Mid- Senior Level position in our Ennis Head Office. Required for our fast-growing customer services division and reporting to the IT Customer Service Manager. This role may span one or more areas of expertise; this will depend on the candidate’s ability to learn and absorb complex technologies.
Tierney’s are well regarded as the leading independent IT Solutions provider to the Hospitality Industry, with over 26 years’ experience, we provide the complete range of IT products, support and consultancy services across Ireland.
Successful candidate’s duties will include:
- Working closely with our dedicated customer support desk to deliver support and solutions to our client base.
- Liaising with clients, suppliers and staff members to resolve issues effectively & efficiently.
- Diagnosing hardware and software faults, solve technical applications problems, or install and configure computer systems remotely, by remote connections to the customer network via secure connections, or sometimes instructing customers over the telephone.
- Providing back up support for software (Email setup and troubleshooting etc.).
- Coordinate with third parties providing services to our client base.
- Light Shift Hours
Desired candidate’s skills and experience:
- Graduate caliber – 3rd Level or equivalent IT Qualification
- Working knowledge of MS products
- Experience in IT Administration role an advantage
- Strong troubleshooting and problem-solving skills
- Some support / repair knowledge of computer equipment & peripherals would be an advantage
- Excellent communication and interpersonal skills
- A flexible and positive attitude to work
- Demonstrable passion for computers and IT
- MS qualification would be an advantage but not essential as ongoing training will be provided.
In the first instance please send CV by email to Personnel@tierneys.ie Applications close 24th July 2019
Agencies need not apply
POS Software Technician
Job Description
Tierney’s are well regarded as the leading independent IT Solutions provider to the Hospitality Industry, with over 26 years’ experience, we provide the complete range of IT products, support and consultancy services across Ireland and the UK. We are currently recruiting for a full time Mid- Senior Level position based in our Ennis Head Office.
Required for our fast-growing customer services division and reporting to the POS Project Manager, this role may span one or more areas of expertise; this will depend on the candidate’s ability to learn and absorb complex technologies.
Successful candidate’s duties will include:
- Working closely with our dedicated Hospitality Solutions team
- Liaising with clients, suppliers and staff members to resolve issues effectively & efficiently.
- Delivering on-site customer training for our POS Solutions
- Managing the Go Live schedule for our POS Solutions for our clients
- Diagnosing hardware and software faults, solve technical applications problems, or install and configure computer systems remotely, by remote connections to the customer network via secure connections, or sometimes instructing customers over the telephone.
- Providing back up support for software
- Coordinate with third parties providing services to our client base.
- Light Shift Hours
Desired Candidates Skills and Experience:
- Graduate calibre—3rd Level IT Qualification
- MS Qualification & excellent knowledge of MS Products
- Experience in IT Administration role
- Knowledge of Hotel PMS / POS systems an advantage
- Knowledge of Accounts and Payroll applications
- Strong troubleshooting and problem solving skills
- Support / repair knowledge of computer equipment & peripherals would be an advantage
- Excellent communication and interpersonal skills
- A flexible and positive attitude to work
- Demonstrable passion for computers and IT
- Support / Repair Knowledge of Computer Equipment & peripherals would be an advantage.
- Knowledge of the hospitality Industry/ previous experience in hotel and POS systems
- Previous training experience an advantage but not essential •Self motivated and good time management
- Ability to be flexible with travel throughout Ireland and on occasions the UK
In the first instance please send CV by email to ifallon@tierneys.ie Applications close 9th August 2019
Agencies need not apply
Address
Quin Road Business Park,Ennis, Co. Clare, Ireland, V95 TWC1
