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Working at Tierney's

Tierney’s are well regarded as the leading independent IT Solutions provider to the Hospitality Industry, with over 30 years’ experience, we provide the complete range of IT products, support and consultancy services across Ireland and the UK.

Our dynamic environment and exceptional team combine to make Tierney’s the right choice for your career. Watch the video to be inspired!

Tierney’s Office Automation Ltd. is an equal opportunities employer, we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

Now Hiring - IT Field Service Engineers for Dublin Region and Midlands/ Tipperary/Cork Region

Tierney’s provide a trusted and reputable range of IT Solutions, Support and Consultancy Services to the International Hotel, Restaurant and Leisure Industry across the Ireland and the UK. Our commitment within the Hospitality Sector brings cutting edge solutions to our customers from leading partners around the globe enabling our clients to gain the maximum from their IT investment helping them achieve their specific needs.

We are currently recruiting two roles for experienced IT Field Service Engineers who can be based within the Dublin Area and another in Midlands/ Tipperary / Cork region. These roles may span one or more areas of expertise; this will depend on the candidate’s ability to learn and absorb complex technologies.

As an IT Field Service Engineer, you will:

Provide onsite support to our nationwide customer base
Develop and build positive and professional relationships with our customer.
Liaise with other engineer’s/technicians and customers
Diagnose/troubleshoot software, hardware, and network issues at customer sites.
Install/Configure servers, computer equipment & peripherals
Deal with Customers issues effectively and efficiently, while ensuring a high level of customer satisfaction with the services that we offer
Communicate regularly with the dispatcher regarding on site visits
Update the ticketing system after each call

To be considered as an IT Field Service Engineer, you will need:

A proven third level qualification in an IT related discipline. The minimum qualification is that of CompTIA, but those with higher qualifications, up to and including degree level should also apply, as this role is used to advance suitable candidates’ careers
Have at least 3 years experience in a similar role within the IT sector.
Proficient in Microsoft Desktop OS (domain environment), desktop application related configurations, troubleshooting etc.
Good knowledge of Microsoft 365 Administration and Security
Strong problem solving skills, ability to visualise a problem or situation and think abstractly to find a resolution
Excellent communication skills are important, especially being fluent in speaking and writing English
Hold a full, clean Irish/EU driving license
Be available to work out of hours – evenings and weekends on a rostered basis
POS experience is an advantage

What are the benefits?

Company vehicle
Fuel Card
Laptop
Mobile phone
23 days’ annual leave plus public holidays.
37.5 hour working week
Training and excellent career progression prospects
Access to Employee Assistance Programme
Support to gain certifications
Opportunity to develop your career with an innovative business.

To apply for the role of IT Field Service Engineer, please send your CV to [email protected]

Now Hiring - Technical Operations Technician, Ennis Co. Clare

Tierney’s are well regarded as the leading independent IT Solutions provider to the Hospitality Industry, with nearly 30 years’ experience, we provide the complete range of IT products, support, and consultancy services across Ireland.

We are currently recruiting for a Technical Operations Technician to join our growing team. This is an entry level role which requires a highly motivated and curious individual who is willing to learn a wide span of new skills and tasks.

What are the key responsibilities of the role?

Assist the Technical Operations Manager in maintaining our Cloud Services.
Assist the Technical Operations Manager in the monitoring of our Managed Backups.
Maintain and adhere to finely tuned processes laid out by the Head of Technical Services.
You will be required to work on projects relating to the Technical Operations Team such as pre-staging Desktops, PC’s, and Tablets. Building Servers and provisioning Virtual Machines. Veeam Backup & Replication Upgrades & ESET PROTECT Deployments by using Remote Deployment Tools such as VSPC, Datto, & PDQ Deploy/Inventory.
Assist in the pre-staging and security controls of Backup Software, NAS’s, WatchGuard Firewalls, and UniFi Hardware.
Deliver a high standard of performance and attention to detail.
Contribute to continuously improve our system and processes.
Liaising with other Engineers, Technicians, and Customers.
Installing & Troubleshooting Hardware & Software.
Dealing with customer issues effectively and efficiently.
Ensuring a high level of customer satisfaction with the services that we
Keeping databases and documentation up to date at all times.
Keeping the Workshop areas clean, tidy, and organized.
Any other issues that may arise from time to time.

What skills/experience do you require for the role?

Willingness to learn new skills.
Determination to progress in this role.
Enjoys working with a team and contributing.
Knowledge of Microsoft 365, CompTIA, and or SharePoint experience an advantage.
PC/Laptop building/repair experience desirable.

What benefits will you get in return from the Company?

Competitive salary
Annual leave 23 days plus public holidays
Educational Assistance Programme
Opportunity to gain recognised industry certification
Access to 24/7 Mental Well Being Support Programme
Christmas Saving Club
Company events
On- site parking
Opportunity to work with a fantastic team

This is an on-site role and based in our Ennis offices – Monday to Friday.

To apply for the role of Technical Operations Technician, please send your CV to [email protected]

Now Hiring - POS (Point of Sale) Engineer, Ennis Co. Clare.

Tierney’s are well regarded as the leading independent IT solutions provider to the Hospitality Industry, with over 30 years experience the company provide the complete range of IT products, support and consultancy services across Ireland and the UK.

As a POS engineer you will enjoy a diverse and rewarding role. Based in our Ennis office, this role offers an opportunity to combine office and field work supporting our customers both remotely and onsite. There is real opportunity to develop and grow and eventually manage your own installations, staff training and go-live support for our sites.

The role will include:

Diagnosing and resolving hardware and software issues remotely or onsite when required.
Building and maintaining POS databases
Staging and installing hardware
Configuration, deployment, training and support of hospitality software applications
Liaising with third parties for support or projects.
Working with multiple departments as well as with suppliers, and third parties to deliver excellent support and service
Pager Shift Hours

Desired Skills and Experience:

Third Level IT Qualification
Previous experience within the Hospitality Industry and/or knowledge of Hotel PMS / POS/ Accounting applications would be a distinct advantage
Strong troubleshooting and problem-solving skills
Excellent communication and interpersonal skills
Committed to providing highest standards of customer care
A team player with a flexible and positive attitude to work
Self-motivated with good time management skills
Experience of installing and supporting computer equipment and peripherals
Previous training experience an advantage but not essential
Ability to be flexible with travel throughout Ireland and on occasions to the UK
Full Irish/EU driving Licence

What benefits will you get in return from the Company?