Now Hiring - IT Field Service Engineer - East of England

Tierney’s provide a trusted and reputable range of IT Solutions, Support and Consultancy Services to the International Hotel, Restaurant and Leisure Industry across the UK and Ireland. Our commitment
within the Hospitality Sector brings cutting edge solutions to our customers from leading partners around the globe enabling our clients to gain the maximum from their IT investment helping them achieve their specific needs. Reporting to our Head of Technical Services we are currently recruiting for an experienced IT Field Service Engineer to enhance our current team.

As an IT Field Service Engineer, you will:
• Provide onsite support to our nationwide customer base
• Develop and build positive and professional relationships with our customer.
• Liaise with other engineer’s/technicians and customers
• Diagnose/troubleshoot software, hardware, and network issues at customer sites.
• Install/Configure servers, computer equipment & peripherals
• Deal with Customers issues effectively and efficiently, while ensuring a high level of customer
satisfaction with the services that we offer
• Communicate regularly with the dispatcher regarding on site visits
• Update the ticketing system after each call

What are the benefits?
• Company vehicle
• Fuel Card
• Laptop
• Mobile phone
• 23 days’ annual leave plus 8 days public holidays.
• 37.5 hours per week from 9am to 5.30pm Monday to Friday, though occasional out of hours work
may be required.
• Training and excellent career progression prospects
• Support to gain certifications
• Develop your career with an innovative business

To be considered as IT Field Service Engineer, you will need:
• A proven third level qualification in an IT related discipline. The minimum qualification is that of
CompTIA, but those with higher qualifications, up to and including degree level should also apply,
as this role is used to advance suitable candidates’ careers
• Have experience and a proven track record in a similar customer facing role in the IT sector.
• Proficient in Microsoft Desktop OS (domain environment), desktop application related
configurations, troubleshooting etc.
• Strong problem solving skills, ability to visualise a problem or situation and think abstractly to find a
resolution.
• Good interpersonal skills, works well with others.
• Excellent communication skills, fluent in speaking and writing English essential.
• Hold a full, clean UK driving license

To apply for the role of IT Field Service Engineer, please send your CV to kshannon@tierneys.ie

Now Hiring - Inside Sales Support

Tierney’s are highly regarded as the leading independent IT Solutions provider to the Hospitality Industry, with over 29 years’ experience. We provide a complete range of IT hardware and software solutions, support and consultancy services to customers across Ireland and the UK.

Reporting to the Head of Business Development UK & IRE, this full-time role will be based in our Ennis Head Office. The ideal candidate will support all areas of the sales, marketing and account management functions at Tierney’s.

The main duties of the role include:

• General Sales administration duties, working on active inbound sales tickets/ activities and reviewing the sales board in the company CRM
• Dealing with customer sales enquiries and triaging to relevant team members
• Receiving inbound sales calls and continuously corresponding with existing and prospective customers
• Preparation and/or assisting with customer quotations and sales proposals
• Administration of company sales pipelines, following up on active customer quotations
• Follow up marketing campaigns, by phone and email with prospective and existing customers
• Collate and update relevant sales and marketing collateral and information on Tierney’s products and services
• Preparation and administration of customers’ support and managed services agreements and documentation
• Provide inside support and administration services to Tierney’s Business Account Managers
• Provide inside support and administration services to the Head of Business Development UK & IRE

Desired candidate’s skills and experience: 

• Previous Sales Administration experience is desirable
• Knowledge and experience within the IT Industry is an advantage.
• Good overall computer literacy and experience with Microsoft 365 Office Suite.is essential
• Proficiency in Microsoft Excel and Sales CRM’s is a distinct advantage
• A positive team player that is dynamic, energetic and enthusiastic.
• Must be well presented and have excellent time management, communication and interpersonal skills.

In the first instance please send CV by email to kshannon@tierneys.ie

Now Hiring - HELPDESK TECHNICIAN - Level 1

We are currently recruiting for a full time Level 1 Help Desk Technician for our fast-growing
customer services division. This role may span one or more areas of expertise; this will depend on the
candidate’s ability to learn and absorb complex technologies.

Successful candidate’s duties will include:
• Working closely with our dedicated customer support team to deliver support and solutions
to our client base.
• Diagnosing hardware and software faults
• Liaising with customers, suppliers and colleagues to resolve issues effectively & efficiently
• Installing and configuring computer systems remotely, by remote connections to the
customer network via secure connections, or sometimes instructing customers over the
telephone.
• Providing back up support for software (Email setup and troubleshooting etc.)
• Coordinating with third parties providing services to our customer base.
• Provide timely and regular updates to customers on progress
• Documenting work completed and any outstanding actions.

Desired candidate’s skills and experience:
• Graduate caliber in IT desirable or certification in relevant industry field such as CompTIA
• Working knowledge of MS products
• Experience in IT Administration role an advantage
• Excellent communication and interpersonal skills
• A flexible and positive attitude to work
• MS qualification would be an advantage, but not essential as ongoing training will be
provided.

What benefits will you get in return from the Company?
• Excellent salary
• 37.5 hour working week
• Great career progression prospects
• Support to gain certifications.
• 23 days’ annual leave plus public holidays
• Opportunity to work with a fantastic team!
• Company events
• On site parking

To apply for the role of Level 1 Helpdesk Technician, please send your CV to kshannon@tierneys.ie

Now Hiring - HELPDESK TECHNICIAN – Level 2

Tierney’s provide a trusted and reputable range of IT Solutions, Support and Consultancy Services to the International Hotel, Restaurant and Leisure Industry across the UK and Ireland. Our commitment within the Hospitality Sector brings cutting edge solutions to our customers from leading partners around the globe enabling our clients to gain the maximum from their IT investment helping them achieve their specific needs.

We are currently recruiting for a full time experienced Level 2 Help Desk Technician for our fast growing customer services division. This role may span one or more areas of expertise; this will depend on the candidate’s ability to learn and absorb complex technologies. This is an on- site position based in our offices in Ennis with an option of hybrid working after a 6
month period.

Successful candidate’s duties will include:
• Working closely with our dedicated customer support team to deliver support and solutions
to our client base.
• Handle escalated cases from Tier 1 with a sense of ownership and customer focus
• Work with service providers and vendors to drive issues to resolution
• Diagnosing hardware and software faults
• Installing and configuring computer systems remotely, by remote connections to the
customer network via secure connections, or sometimes instructing customers over the
telephone.
• Troubleshoot and support the server systems and application software
• Troubleshoot , configure routers, firewalls and NIDs using standard and non-standard templates
• Providing SME support for Office 365 and Exchange
• Ability to collaborate with other team members for resolution and identify cases that need
require escalation
• Coordinate with third parties providing services to our customer base.
• Provide timely and regular updates to customers on progress
• Documenting work completed and any outstanding actions.

Desired candidate’s skills and experience:
• 3rd Level qualification in IT /computer science or certification in relevant industry field such
as CompTIA
• Minimum of two year’s work experience working in an IT support role
• An understanding of the SaaS software model
• Strong working knowledge of MS products, Office 365 and Azure.
• Ability to analyse and understand network communications, network protocols, routings,
and VPN technologies
• Strong troubleshooting and problem-solving skills
• Ability to communicate clearly and in an understandable manor with a wide range of
people such as peers, managers, customers, vendors, distributors and the general public.
• Experience of working with ticketing / CRM tools

What benefits will you get in return from the Company?

• Excellent salary
• 37.5 hour working week
• Great career progression prospects
• Support to gain certifications.
• 23 days’ annual leave plus public holidays
• Opportunity to work with a fantastic team!
• Company events
• On site parking

To apply for the role of  Help Desk Technician Level 2, please send your CV to kshannon@tierneys.ie

Now Hiring - Help Desk Administrator  

We are currently recruiting for a full time Help Desk Administrator for our fast-growing customer services division. This role may span one or more areas of expertise; this will depend on the candidate’s ability to learn and absorb complex technologies.​

Successful candidate’s duties will include:​

• Working closely with our dedicated Helpdesk  & IT Support team to deliver customer support to our clients.
• Logging service calls into our CRM System and liaising with customers and staff members to log support issues effectively & efficiently.
• Triaging tickets, processing the information and assigning priorities.
• Keeping databases and documentation up to date at all times.
• Providing exemplary customer service
• Any other ad hoc administrative duties that may arise from time to time.

Desired candidate’s skills and experience:​

• Previous Front Desk Reception or Customer Service experience an advantage
• Must have strong MS Office skills along with excellent data entry abilities
• Self motivated and good time management with a flexible and positive attitude to work
• Excellent communication skills are important, especially being fluent in speaking and writing English

 What benefits will you get in return from the Company?

• Excellent salary
• 37.5 hour working week
• Great career progression prospects
• Support to gain certifications
• 23 days annual leave plus public holidays
• Opportunity to work with a fantastic team!
• Company events
• On site parking

To apply for the role of  Help Desk Administrator, please send your CV to kshannon@tierneys.ie