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IT Escalations Engineer

Tierney’s are well regarded as the leading independent IT Solutions provider to the Hospitality Industry, with over 25 years’ experience, we provide the complete range of IT products, support and consultancy services across Ireland. We are currently recruiting for a full time Mid- Senior Level position in our Ennis Head Office. Required for our fast-growing customer services division and reporting to the Service Manager. This role may span one or more areas of expertise; this will depend on the candidate’s ability to learn and absorb complex technologies.

Job brief

We are looking for a competent IT Escalations Engineer to provide fast and useful technical assistance on computer systems. You will answer queries on technical issues and offer advice to solve them. An excellent Escalations Engineer must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business. This position is a full-time role and based in our Ennis Head Office.

Successful candidate’s duties will include:

• Working closely with our dedicated Customer Support Desk to deliver support and solutions to our client base.
• Liaising with clients, suppliers and staff members to resolve issues effectively & efficiently.
• Troubleshooting commonly used desktop applications.
• Troubleshooting computer, server & network hardware / peripherals.
• Coordinate with third parties providing services to our client base.
• Provide in house training to Helpdesk Technicians. (Show and Tells)
• Update and create documentation/knowledge-base articles.
• A sense of purposes and urgency when dealing with tickets.
• Ability to manage several issues at once.
• Part of the on-call Team.

Desired candidates’ skills and experience:

• Knowledge of the hospitality Industry/ previous experience in hotels.
• Strong troubleshooting and problem-solving skills
• Previous Support / repair knowledge of computer equipment & peripherals
• Experience in Microsoft Office Suite products
• Ability to self-manage and complete tasks in a timely manner
• The drive and passion to see issues through to a successful resolve.
• Self-motivated and have good time management skills
• Excellent communication and interpersonal skills
• A flexible and positive attitude to work and a demonstrable passion for IT

Closing Date for Applications –  8th March 2019.

In the first instance please send CV and Cover letter by email to Personnel@tierneys.ie 

Helpdesk Telephone Administrator

Tierney’s are well regarded as the leading independent IT Solutions provider to the Hospitality Industry, with over 25 years’ experience, we provide the complete range of IT products, support and consultancy services across Ireland.

Required for our busy Helpdesk Support division and reporting to the Service Manager, we are recruiting a Temp role to start immediately, full time hours, based in our Ennis Head office.

Successful candidate’s duties will include:

• Working closely with our dedicated Helpdesk & IT Support team to deliver customer support to our clients.
• Logging service calls into our CRM System and liaising with customers and staff members to log support issues effectively & efficiently.
• Providing exemplary customer service.

Desired candidates skills and experience: 

• Must have strong MS Office skills along with excellent data entry abilities
• Previous Front Desk Reception or Telephonist experience an advantage
• Self motivated and good time management
• Excellent communication and interpersonal skills
• A flexible and positive attitude to work and a demonstrable passion for IT

Closing Date for Applications –  Friday 8th March

In the first instance please send CV by email to personnel@tierneys.ie

Quick Support Helpdesk Technician

Tierney’s are well regarded as the leading independent IT Solutions provider to the Hospitality Industry, with over 25 years’ experience, we provide the complete range of IT products, support and consultancy services across Ireland. We are currently recruiting for a full time Junior Level position in our Ennis Head Office.

Required for our fast-growing customer services division and reporting to the Service Manager. This role may span one or more areas of expertise; this will depend on the candidate’s ability to learn and absorb complex technologies.

Job brief

We are looking for a Quick Support Helpdesk Technician to help support our growing customer base. This would be an ideal role for a candidate who is starting out in their career in IT and are working towards gaining academic training /qualifications to support the future of their career in the field of IT. As a Quick Support Technician, you will be carrying out well documented fast turnaround Tickets for client’s and assisting some third parties. The goal is to maintain a high level of support to your clients in a fast and friendly manner.

Successful candidate’s duties will include:

• Working closely with our dedicated customer support desk to deliver support and solutions to our client base.
• Liaising with clients, suppliers and staff members to resolve issues effectively & efficiently.
• Working with active directory, exchange, Office 365 and some other applications.
• Diagnosing hardware and software faults, solve technical applications problems by remote connections to the customer network via secure connections, or sometimes instructing customers over the telephone.
• Providing back up support for software (Email setup and troubleshooting etc.)
• Coordinate with third parties providing services to our client base.
• Light Shift Hours

Desired candidate’s skills and experience: 

• Graduate caliber – working towards IT Qualifications.
• Working knowledge of MS products
• Strong troubleshooting and problem-solving skills
• Some support / repair knowledge of computer equipment & peripherals would be an advantage
• Excellent communication and interpersonal skills
• A flexible and positive attitude to work
• Demonstrable passion for computers and IT
• MS qualification would be an advantage, but not essential as ongoing training will be provided.

Closing Date for Applications –  15th February 2019.

In the first instance please send CV and Cover letter by email to Personnel@tierneys.ie