We're Hiring !

At Tierney’s , people are at the heart of our business. Our team are the  key to the success of our business and we value and respect their contribution. As a family run business it is extremely  important for the company to maintain connections with our people where ever they work and for everyone to enjoy working with us.

 

To Apply for a role, please fill in the form below or email [email protected]

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Now Hiring - Help Desk Technician - Level 1

Based in our Ennis offices, we are currently recruiting for a full time  Level 1 Help Desk Technician  for our fast-growing support  services division. ​

Successful candidate’s duties will include:

  • Working closely with our dedicated customer support team to deliver support and solutions to our client base.
  • Diagnosing hardware and software faults
  • Liaising with customers, suppliers and colleagues to resolve issues effectively & efficiently
  • Installing and configuring computer systems remotely, by remote connections to the customer network via secure connections, or sometimes instructing customers over the telephone.​
  • Troubleshoot and support the server systems and application software
  • Providing back up support for software (Email setup and troubleshooting etc.)
  • Coordinating with third parties providing services to our customer base.
  • Comply with all company security policies in accordance with ISO200071
  • Provide timely and regular updates to customers on progress
  • Documenting work completed and any outstanding actions.

Desired candidate’s skills and experience:

  • Graduate caliber in IT desirable or certification in relevant industry field such as CompTIA ​
  • Minimum of two years work experience working in an IT support role
  • Strong working knowledge of MS products​, Office 365 and Azure.
  • An understanding of SaaS software model
  • Proven ability to troubleshoot and problem solve. ​
  • Excellent communication and interpersonal skills​
  • A flexible and positive attitude to work​
  • MS qualification would be an advantage, but not essential as ongoing training will be provided. ​

 What are the benefits?

  • Competitive salary
  • 23 days’ annual leave plus public holidays
  • Life Assurance Scheme
  • Gain industry recognised qualifications
  • Active sports and social club
  • Employee Assistance Programme (EAP)
  • Opportunity to progress your career
  • Educational Assistance programme

 

To apply for the role, please fill in the application form above or send your CV to [email protected] 

Now Hiring - IT PROJECT ENGINEER  (Remote)

Tierney’s provide a trusted and reputable range of IT Solutions, Support and Consultancy Services to the International Hotel, Restaurant and Leisure Industry across the Ireland and the UK. Our commitment within the Hospitality Sector brings cutting edge solutions to our customers from leading partners around the globe enabling our clients to gain the maximum from their IT investment helping them achieve their specific needs.

We are currently recruiting for an experienced IT Project Engineer  to support one of senior Technical Account Managers.

What are the key responsibilities of the role?

  • Works directly with the Technical Account Manager (TAM) to plan and implement a variety of projects across our customer base.
  • Assists with research, development and testing of new products for our customers as required.
  • Documents and develops project processes within Tierney’s Office Automation.
  • Oversees various aspects of specific projects and assists to ensure they are delivered on time.
  • Reviews and evaluates project implementation process and gathers data on execution.
  • Builds strong working relationship with our customers and advise them on project progress  and associated timelines.
  • Acts as an escalation point to assist helpdesk and field engineers.
  • Provide weekly reports on project updates to TAM’s.

What skills/experience do you require for the role?

  • Strong technical background
  • Knowledge of Project Management Tools
  • Third level qualification in Information Technology/Computer Science or a related field
  • Great communication and interpersonal skills.
  • Prides themselves in the delivery of high standard projects
  • Excellent problem solving and analytical skills

What are the benefits?

  • Competitive salary
  • 23 days’ annual leave plus public holidays
  • Life Assurance Scheme
  • Gain industry recognised qualifications
  • Active sports and social club
  • Employee Assistance Programme (EAP)
  • Opportunity to progress your career
  • Educational Assistance programme

 

To apply for the role, please fill in the application form above or send your CV to [email protected] 

Working at Tierney's

Tierney’s are well regarded as the leading independent IT Solutions provider to the Hospitality Industry, with over 30 years’ experience, we provide the complete range of IT products, support and consultancy services across Ireland and the UK.

Our dynamic environment and exceptional team combine to make Tierney’s the right choice for your career. Watch the video to be inspired!

Tierney’s Office Automation Ltd. is an equal opportunities employer, we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

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