Shortly after Queensgate Investments bought the 906 Bedroom Holiday Inn Kensington Forum, the 5th largest hotel in London, Tierneys was appointed as Managed Service Provider, for the IT Networks, Systems and Services there.
“Their vast experience within the hospitality sector was extremely beneficial, from the outset, as many of our systems and databases had to be extracted from previously owned group policies, located off-site, then rebuilt and hosted locally in-house. These processes were managed extremely professionally and seamlessly as has the ongoing day-to-day management of our whole IT directive. Their commitment to high levels of Customer Service shines through in all their team members that we have dealt with.
We have been a customer of Tierney’s for the last 10 years, the team are always willing to go the extra mile for our hotel and our guests. Our Point of Sale Solution is the renowned NCR Aloha – It’s a seamless and necessary tool for the efficient running of our business, the POS platform is easy to navigate, and the detailed reporting it offers Management is invaluable and something we refer to on a daily basis. Tierney’s support our Aloha System and the maintenance of all our IT Systems and they frequently assist us with last minute requests and queries, helping us give our guests the highest level of service they deserve. I would have no hesitation in recommending other companies to use Tierney’s as their chosen IT Supplier.
Tierney’s have been our chosen IT Supplier for almost 3 years and in this time whether it’s the engineer onsite installing new PC’s, the sales or support team on the phone or their POS Team conducting F&B Aloha training, the team from Tierney’s are dedicated to our business. They recently upgraded the guest network infrastructure to provide a fully managed and seamless roaming W-Fi experience for our guests, this was a complicated project but as always they showed dedication and professionalism in the job. Our Aloha POS System has been in place since the beginning of 2017 and since we have seen significant increases in our bottom line with our guests benefiting from quicker wait times. Aloha is an easy to use system and our staff love how easily and quickly they can take orders, change menus or run operational reports. Tierney’s are held with high regard by the staff and management in Johnstown Estate and we welcome the opportunity to recommend Tierney’s to other hoteliers.
The Irish Hospitality Institute is the professional body for Managers within the Irish Hospitality & Tourism Industry. Our relationship with Tierneys commenced in December 2016 with Tierneys providing a complete upgrade of equipment, software and support. The transition from old to new was seamless, the service and support from the Team at Tierneys since partnering can only be described as exceptional. Tierneys understand the needs and demands of their customers and work in partnership to ensure at all times an extremely high level of technical, customer support and service. The Irish Hospitality Institute, highly recommends Tierneys as a IT Supplier that truly puts their Customer First.
I have always found Tierney’s Management staff and Engineers to be professional, responsive, trustworthy and knowledgeable when it comes to the IT requirements for our landmark pubs and Hotels across Ireland. We needed an entire overhaul to our out dated computer system including software, servers, hardware, email providers and Wi-Fi Networking, they’ve also been great about suggesting ways to improve our structure and system security and backup. Tierney’s do an excellent job with ongoing IT maintenance and support offering a pro-active complete solution. We are confident in extending our highest recommendation to Tierney’s Office Automation.
We at Johnnie Fox’s Pub have used Tierney’s as our preferred contractor for our electronic POS till system (NCR Aloha) for over 5 years now. In this time we have found them to be pro-active as well as instantly reactive with customer support and on occasion when needed they have gone that extra mile in problem solving (outside of normal parameters) which is exactly what we need and expect from a contractor supplying a key sensitive area such as POS tills. We have every confidence in Tierney’s team in all areas and value our relationship.
Throughout my career in the hospitality Industry I have worked with the team at Tierney’s for the past 20 years. I have always found them to be pro-active in developing solutions to suit the needs of the IT infrastructure within the hotels and at all times been more than satisfied with the high level of professional competence and expertise displayed by the team. At Shannon Springs we are very satisfied with the Aloha Point of Sale system for the Bar and Restaurant. It is an easy system to learn and the reporting functionality is extremely comprehensive and helps us to make decisions about the operations of the business efficiently. Our front of house staff love the new Tablet mobile ordering solution, it allows us to give a more personalised service to our customers not to mention an improved speed of service too. In summary my experience of using Tierney’s and the products and services they provide has been very positive and I would have no hesitation in recommending them to other companies requiring IT Solutions.
Kelly’s Resort Hotel have worked with Tierney’s Automation for over 20 years. We are a 118 bedroomed Resort hotel with three restaurants, 2 bars, Spa and have 90% occupancy through the year. Tierney’s are a vital component in the day to day running of our hotel IT system i.e., servicing our main hotel server, computers and responsible for all IT maintenance throughout the Hotel. Their customer service is second to none, the team are very responsive and knowledgeable making it an easy company to work with. They understand the high standards that Kelly’s have and most efficient in delivering well within the time limits. We would highly recommend them as a professional company who carry out each job with utmost proficiency.
The Dalata Hotel Group PLC and Tierney’s have formed a strong partnership built on more than ten years of trust and exceptional service. As Dalata has grown Tierney’s have scaled and provided solutions to meet our changing needs. We do not see Tierney’s as a supplier but as a valued partner and strategic component of our business.
Tierney’s understand our business and have helped us embrace Microsoft Office 365 Application. Office 365 delivers the tools Acton BV need to get the work done, our move to the Cloud Computing Model across the company also creates the data security we require. Tierney’s definitely have the edge on other IT providers.
I’ve worked with Andy Tierney and the Team at Tierney’s for the last 16 years throughout the hotel industry and Andy was a very crucial business partner in every Property, Andy has vast experience and successful background in implementing and maintaining processes that seamlessly evolve around software and hardware interfaces. Strong knowledge in programme & hardware debugging, sterling reputation for clearly defining system requirements, skillfully designing applications and seamlessly managing technical system. It’s a pleasure working with Tierney’s, they are just a phone call away, I would highly recommend Andy and his team.
Tierney’s is a professional company with a real commitment to providing both excellent technical expertise and good customer service. We have used Tierney’s as our preferred IT supplier for almost 18 years. The stress of IT issues are handled expertly by Tierneys thereby allowing us to concentrate on running our own business. They respond to problems quickly and efficiently and maintain our IT infrastructure so that we have fewer issues. Staff are knowledgeable and friendly and consistently provide us with an excellent service. I would have no hesitation in recommending Tierney’s as an IT provider.
“We have been a client of Tierney’s for a number of years and have always found them great to work with as a result of their excellent IT support and cutting edge technology”. The team at Tierney’s are very proactive and continually provide advice on how our IT infrastructure can deliver dynamic applications with predictable IT costs.