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Hospitality Helpdesk Support

Tierney’s are well regarded as the leading independent IT Solutions provider to the Hospitality Industry, with over 25 years’ experience, we provide the complete range of IT products, support and consultancy services across Ireland. Required for our fast growing Hospitality division and reporting to the Head of Point of Sales.

Successful candidate’s duties will include:

Working closely with our dedicated Hospitality Solutions team to deliver customer support to our clients

  • Liaising with clients, suppliers and staff members to log support issues effectively & efficiently.
  • Providing exemplary customer support for Hospitality PMS Software and Point of Sale issues
  • Coordinate with third parties providing services to our client base.
  • This position is a full-time role and based in our Ennis Head Office.

Desired candidates skills and experience: 

  • Knowledge of the hospitality Industry/ previous experience in hotel and POS systems
  • Previous Front Desk Reception/ Revenue Manger or Telephonist experience an advantage
  • Experience in Microsoft Office Suite products
  • Self motivated and good time management
  • Excellent communication and interpersonal skills
  • A flexible and positive attitude to work and a demonstrable passion for IT

A strong customer-focused communicator with good interpersonal skills is required for this exciting opportunity.  Candidates must have excellent organisational and project management skills.  They must also be proactive, self-motivated and capable of working without close supervision in a busy team based environment.

In the first instance please send CV by email to moconnell@tierneys.ie Please Note, Agencies need not apply.


Senior Technical IT Engineer - Dublin Based

Due to company growth Tierney’s Office Automation Ltd, Ireland’s leaders in IT for Hospitality are now seeking an experienced Senior Technical Engineer. This new role, based in Dublin will cover multiple clients across the Dublin area with the flexibility to travel within ROI & UK on request.

This is a senior role, reporting to Service Manager will be the key point of contact for our Dublin clients, liaising regularly with other members of the team and colleagues from a range of departments. This full-time role will be an on the road role with requirements to work from home when necessary.

Duties & Requirement:

  • Min Level MSCA, BA or BSc degree will be preference.
  • 4-5 years of current IT support experience
  • IT Security / PCI compliance experience would be a strong advantage
  • A high degree of technical aptitude and troubleshooting skills
  • Have an ability to design, implement and deploy client solutions.
  • Solid understanding of Microsoft Virtualisation & Cloud technologies
  • Familiarity with Email Systems & client/server email products.
  • A strong sense of customer service, attention to detail, and desire for organization
  • Analytic problem-solving and root cause analysis skills
  • Ability to handle multiple tasks and projects concurrently and prioritize appropriately
  • Remain at the forefront of emerging technologies and industry practices
  • Manage / Liaise with third party supplier.
  • Full Drivers licence

Applicants must have a strong technical background and previous experience working with the following applications:

  • Microsoft Server (2008 upwards)
  • Server Virtualization
  • Experience of Microsoft Azure, Office 365, Sharepoint
  • Expert knowledge on Firewalls, Group Policy & DNS
  • Backup Solutions
  • Client devices & Peripherals

A strong customer-focused communicator with good interpersonal skills is required for this exciting opportunity.  Candidates must have excellent organisation and project management skills.  They must also be proactive, self-motivated and capable of working without close supervision in a busy team based environment.

We Offer You:

  • A Competitive & Negotiable Package
  • Company Vehicle

In the first instance please send CV by email to Personnel@tierneys.ie – Agencies need not apply. 


Helpdesk Software Technician - Office Based

Tierney’s are well regarded as the leading independent IT Solutions provider to the Hospitality Industry, with over 25 years’ experience, we provide the complete range of IT products, support and consultancy services across Ireland. We are currently recruiting for a full time Mid- Senior Level position in our Ennis Head Office.

Required for our fast-growing customer services division and reporting to the IT Customer Service Manager. This role may span one or more areas of expertise; this will depend on the candidate’s ability to learn and absorb complex technologies.

Successful candidate’s duties will include:

  • Working closely with our dedicated customer support desk to deliver support and solutions to our client base.
  • Liaising with clients, suppliers and staff members to resolve issues effectively & efficiently.
  • Diagnosing hardware and software faults, solve technical applications problems, or install and configure computer systems remotely, by remote connections to the customer network via secure connections, or sometimes instructing customers over the telephone.
  • Providing back up support for software (Email setup and troubleshooting etc.)
  • Coordinate with third parties providing services to our client base.
  • Light Shift Hours

Desired candidates skills and experience: 

  • Graduate caliber – 3rd Level or equivalent IT Qualification
  • Working knowledge of MS products
  • Experience in IT Administration role an advantage
  • Strong troubleshooting and problem solving skills
  • Some support / repair knowledge of computer equipment & peripherals would be an advantage
  • Excellent communication and interpersonal skills
  • A flexible and positive attitude to work
  • Demonstrable passion for computers and IT

MS qualification would be an advantage but not essential as ongoing training will be provided.

In the first instance please send CV by email to Personnel@tierneys.ie – Agencies need not apply. 


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